Refund policy

Flexible refunds

At crino.io, we value our customers and strive to provide the best service possible. If you are not satisfied with your purchase, we offer a flexible refund policy to ensure a smooth experience. This policy applies to all payments processed through our payment gateway, Paddle.

Refund eligibility

You may request a refund within 14 days of your purchase date. Refunds are eligible only if:

  • You have not significantly used the service or accessed substantial data or features.
  • The service did not function as described due to technical issues that we were unable to resolve.

If you have actively used the platform beyond basic testing, refunds may be declined.

Non-refundable purchases

The following purchases are non-refundable:

  • Subscriptions that have been fully used or accessed.
  • Services provided and completed according to the subscription terms.
  • Annual subscriptions after the initial 14-day refund window.

Refund process

If your refund request is approved, the following will apply:

  • The refund will be processed through Paddle, our payment gateway.
  • The refund will be credited to the original payment method used for the transaction.
  • Refunds may take up to 10 business days to be reflected in your account, depending on the payment method and bank processing times.

Paddle support

If you have any questions or concerns regarding your refund request, please contact our support team at [email protected]. For further assistance, you may also contact Paddle’s customer support directly by visiting their support page.

Transparency

At crino.io, we strive to be transparent and fair in all our policies. We believe in offering our customers a risk-free experience with our products and services. Our refund policy is designed to ensure that you are satisfied with your purchase or receive a fair refund if necessary.

Contact support

If you have any further questions or need assistance with your refund request, please do not hesitate to contact our support team at [email protected]. We are here to assist you!